Terms of service

Last updated 29 September 2026

Who you’re dealing with

Truncly is operated by Mahmoud Shayeb, an individual based in Palestine ("we", "us"). See Contact for full details. By creating an account or using the service you agree to these terms.

The service

Truncly is software that shows how text is displayed or limited on third-party platforms and suggests shorter versions. It doesn’t send messages, post to social networks or run ads for you: you publish with your own tools. Limits come from platform documentation, third-party device tests or our own models, as labelled on each screen (see how we measure). Platforms change their layouts and rules; we keep the data current but can’t guarantee a platform will display text exactly as previewed.

Truncly’s label and warning checks, and its other checks, help you spot problems. They aren’t legal advice, and you stay responsible for following the rules that apply to your posts and ads.

Your account

You must be at least 16 to use Truncly, and able to enter a binding contract to buy a paid plan. Keep your password and API keys secret. You’re responsible for activity under your account. Don’t use Truncly to process unlawful content, to overload the service, or to resell API access without our written permission.

Your content

You keep all rights to text and files you upload. You give us permission to process them only to provide the service. You’re responsible for reviewing suggested rewrites before you publish them. If your files contain other people’s personal data, you confirm you may share it with us for this purpose, and we process it only on your instructions.

AI features

AI rewrites and translations come from Anthropic’s Claude models and are marked “Rewritten by AI” in the app, and as AI-written in the API and exported files. They can be wrong or shift your meaning, so check facts, prices, claims and names before you publish; what you publish is your responsibility. AI credits count one per started 1,000 characters of text. AI use is subject to a monthly fair-use limit per account, based on what it actually costs to run and well above normal use of your plan’s credits; if it’s reached, AI pauses until the first of the next month and the rest of the service keeps working.

Share links

Share links are public pages that anyone with the link can open. Don’t share illegal content, other people’s personal data or material you don’t have the rights to. Links made without an account expire after 90 days. Anyone can report a page with “Report this page” or by email; we may remove pages that break these terms and, where we can, tell the person who made them why.

Plans and payment

Orders are processed by our online reseller Paddle.com, the merchant of record for all orders; Paddle handles customer service inquiries about payments and returns. Paid plans renew automatically each month or year until cancelled. You can cancel anytime from Plan & billing; your plan stays active until the end of the paid period. Where we know your country, prices are shown in your currency with any tax included; otherwise they’re in USD without tax, and Paddle adds the right tax at checkout. Usage limits reset monthly and unused monthly usage does not roll over; credit packs are the exception, see below.

Agency pilot: some customers are invited to try Agency for 30 days. We take your card when it starts, you pay nothing for 30 days, and after that the normal Agency price is charged every month unless you cancel first. Cancel in Plan & billing before the 30 days end and you pay nothing.

The 30-day pass and credit packs

The 30-day pass is a single payment of $39 for 30 days of the Pro plan. It doesn’t renew. Buying another adds 30 days to the end of the one that’s running. It can’t be bought while you have an active subscription. We email you 3 days before it ends; after that your account returns to the Free plan and your saved copy, screens and files stay. Credit packs are single payments for extra AI credits (500 for $9 and 2,000 for $29). Any plan can buy them. They’re used after your monthly credits, expire 12 months after purchase and don’t renew. Credits of a pack bought by an account owner are shared with that account’s team.

Teams (Agency plan)

The Agency plan covers up to 5 people. The owner pays for and manages the plan, invites people by email and is responsible for how the team uses Truncly. Members sign in with their own accounts; their usage counts toward the owner’s monthly allowance, while their saved work and API keys stay their own. Members can leave, and owners can remove them, at any time. If the owner’s plan stops including seats, members use their own plan until it does again.

Refunds

Any plan payment, first or renewal, and the 30-day pass can be refunded in full if you ask within 14 days. A credit pack can be refunded in full within 14 days of buying it, only if none of its credits are used. See the refund policy.

Emails

We send account emails you need (email confirmation, password resets, usage heads-ups, files ready, team invitations); Paddle sends receipts and invoices. Product tips are optional: you only get them if you ask, and every one can be switched off with one click.

Ending your account

You can delete your account anytime in Settings. We may suspend accounts that break these terms, after warning you where reasonable, and refund any unused prepaid period if we end the service for reasons other than a breach.

Availability and liability

We aim for high availability but provide the service "as is". To the extent the law allows, our liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability for intent, gross negligence or where the law doesn’t allow it.

Trademarks

Amazon, Google, Gmail, Apple, iPhone, Meta and the other platform names on this site belong to their owners and are used only to describe where text appears. Truncly is independent and not affiliated with, endorsed or sponsored by them.

Changes and contact

We’ll email you before material changes take effect. Questions: hello@truncly.app. These terms are governed by the laws ofPalestine. If you’re a consumer, you keep the mandatory protections of the country you live in.