Contact & legal notice

Last updated 27 September 2026

Talk to a person

Truncly is built and run by one person. Every email is read by the person who wrote the code and usually answered within one business day. Scale and Agency customers are answered first.

Email: hello@truncly.app

Operator

Mahmoud Shayeb, trading as Truncly
Tulkarm
Palestine

Truncly is operated by an individual, not a registered company. Payments are handled by Paddle.com, our merchant of record, which appears on your card statement and issues your invoices.

Quick links

• Billing, invoices and cancelling: Plan & billing, or paddle.net to look up any Truncly order.
• Refunds: see the refund policy.
• Your data: see the privacy policy.
• Something wrong on a shared page (/s/…)? Use “Report this page” on it, or email us the link.
• A limit looks wrong? Send a screenshot, and see how we measure.