Refund policy

Last updated 26 September 2026

The short version

If Truncly isn’t worth it, you get your money back. Ask within 14 days of any payment — first purchase or renewal, monthly or yearly — and you get a full refund. No questions, no forms.

How to ask

• Email [email protected] from your account address, or
• Contact Paddle, our merchant of record, at paddle.net — it can find your order with your email or the order number on your receipt.

Refunds go back to the original payment method through Paddle. They usually show up within 5–10 business days, depending on your bank.

After a refund

The subscription is cancelled and your account returns to the Free plan straight away. Your saved snippets, surfaces and files stay in your account.

Cancelling without a refund

You can cancel anytime from Plan & billing. Your plan stays active until the end of the period you paid for and won’t renew. After 14 days, partial periods aren’t refunded unless the law where you live says otherwise.

Your legal rights

This policy adds to — never replaces — any statutory rights you have as a consumer, including the rights described in Paddle’s buyer terms.