Refund policy
Last updated 29 September 2026
The short version
If Truncly isn’t worth it, you get your money back. Ask within 14 days of any plan payment (first purchase or renewal, monthly or yearly) or of a 30-day pass and you get a full refund. No questions, no forms.
The first payment after an Agency pilot is refunded in full if you ask within 14 days, like any plan payment.
Credit packs
A credit pack is refunded in full within 14 days of buying it, as long as none of its credits are used. Once you have used any credit, that pack can’t be refunded. You can do it yourself: open Plan & billing, find the pack and press Refund. Or email us from your account address.
How to ask
- Email hello@truncly.app from your account address, or
- Contact Paddle, our merchant of record, at paddle.net. It can find your order with your email or the order number on your receipt.
Refunds go back to the original payment method through Paddle. They usually show up within 5–10 business days, depending on your bank.
After a refund
A refunded subscription or 30-day pass ends and your account returns to the Free plan straight away. A refunded credit pack’s credits are removed. Your saved copy, screens and files stay in your account.
Cancelling without a refund
You can cancel anytime from Plan & billing. Your plan stays active until the end of the period you paid for and won’t renew. After 14 days, partial periods aren’t refunded unless the law where you live says otherwise.
Your legal rights
This policy adds to, and never replaces, any statutory rights you have as a consumer, including the rights described in Paddle’s buyer terms.